Shipping & Exchange Policy
Shipping Policy
At Draft and Craft, we’re committed to making sure you receive the best quality products and service.
Below are our shipping and return policies to guide your purchase.
Order Processing Time
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Standard Orders: 3–5 business days
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Custom/Personalized Orders: 4–7 business days
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Orders are processed Monday to Saturday. Orders placed on Sundays or holidays will be processed on the next business day.
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​Processing begins after your payment is confirmed. We’ll notify you if delays occur.
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Rush Orders: Available upon request (extra charges may apply)
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Nationwide Shipping:
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Flat rate: ₱100
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FREE for orders over ₱1,000​
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Via LBC, J&T, or your preferred courier
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Delivery within 3–5 business days after processing
Pick Up Service
Enjoy the convenience of picking up your order directly from our store in Lucena City! This option is fast, free, and perfect for local customers who want to save on delivery fees or need their items quickly.
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Pickup Location:
Draft and Craft
Family Land Subdivision, Brgy. Ibabang Dupay
Lucena City, Quezon, Philippines
Mon–Fri: 10:00 AM to 6:00 PM
Sun: 09:00 AM to 6:00 PM
When to Pick Up:
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You will receive a text message, email, or call once your order is ready for pickup.
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Most orders are ready within 2-3 business days after payment and order confirmation.
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For custom or bulk orders, we’ll notify you once they’re fully processed (usually 3–5 business days).
Pickup Guidelines:
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Please bring your order confirmation (email or SMS) and valid ID when collecting your order.
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You may send a representative to pick up your order. Just ensure they have your name, order number, and a copy/screenshot of your confirmation.
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If you’re unable to pick up your order within 5 business days of notification, kindly inform us so we can hold your items or make alternate arrangements.
Same-Day Pickup (Optional):
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Need it fast? Message us directly to check availability for same-day pickup, depending on the item and order volume.
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Applicable only for selected print and retail products (rush fees may apply).
Return & Exchange Policy
We take pride in the quality of our work. However, if there’s a problem with your order, we’re here to help.
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Eligible for Return or Exchange:
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Wrong item/design delivered
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Item arrived damaged or defective
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Item was not received in full (e.g., missing pieces or quantities)
Conditions:
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Notify us within 3 days of receiving your order
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Provide photo evidence of the issue
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Item must be unused and in original condition/packaging
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Proof of purchase is required
Not Eligible for Return:
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Change of mind or mistaken order after confirmation
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Delays caused by third-party couriers
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Personalized/custom products (unless defective or incorrect)
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Products damaged due to customer misuse or mishandling
How to Request a Return or Exchange
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Email us at draftandcraft27@gmail.com or message us on our social media pages.
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Include your name, order number, description of the issue, and photos.
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We will respond within 1–2 business days with next steps.
Refunds & Replacements
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If your return is approved, you may choose between a replacement, store credit, or refund (for eligible cases).
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Refunds will be processed via your original payment method or GCash within 3–5 business days.
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Original shipping/delivery fees are non-refundable unless the return is due to our error.
Important Notes
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Draft and Craft is not responsible for delays caused by the courier, incorrect shipping information, or failure to pick up an order.
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Please double-check all details (e.g., name, address, design files) before submitting your order.​
Need help?
We're here to assist you every step of the way.
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📧 Email: draftandcraft27@gmail.com
📱 Facebook / Instagram: @draftandcraft.ph
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